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Report

Water Service Payment Assistance | City of St. Louis Water Division

1640 S. Kingshighway Boulevard, Saint Louis, MO 63110

Eligibility

-St. Louis City residential account holders -Over 90 days delinquent -Must self attest COVID-19 Pandemic related hardship in lost income -Household income cannot exceed 60% of the Area Median Income (AMI) -Must enroll in debt repayment plan

Required documents

Photo ID Proof of income for all adults in the household Proof of Social Security Number for all household members Copy of recent water bill

Hours

Application available online 24 hours
314-592-8222
Voice·

Report Taste/Quality Issues

314-771-4880
Voice·

Report an Open Hydrant

314-633-9000
Voice·

Main

314-771-2255
Voice·

Customer Service

Languages

English

Application process

Online Application available: https://www.stlwater.com/permits-applications/assistance-program.php Paper applications available at Water Division Offices and at the following St. Louis Public Libraries: Baden, Barr, Buder, Carondelet, Carpenter, Central, Charing Cross, Divoll, Kingshighway, Machacek, Marketplace, Schlafly and Walnut Park

Fees

No Fees

Service area

St. Louis City, Missouri
Water provider for City of St. Louis.

Providing organization

CITY OF ST LOUIS WATER DIVISION
Water provider for City of St. Louis.